Monday, November 15, 2010

The Best Day to send an Email Campaign



I have found that the only legitimate way to find out what the best day is for your business is to conduct an A/B split test of your own. By taking a "control" email and testing it against other days, you'll be able to test your way into a good sense of the best day to send out your emails.

So the question is, "That's fine, but where do I start? Aren't there a few days of the week that work better than others and can't I start by testing those?"

Well, yes, there are some days that work better than others and you could start by testing those days. With that in mind, here's how I broke out that information:

Monday
Positive: Office work has not filled inboxes yet
Negative: Consumers are in “work mode” and won’t be focused on non-work tasks
Best Practice: Send emails late Monday morning, after consumers have cleaned the weekend spam from their inboxes

Tuesday

Positive: People have organized their week, and can find personal time for emails
Negative: Emails poised for a weekend response may be too early
Best Practice: Use Tuesday for emails that request action during the workweek

Wednesday/Thursday
Positive: Consumers are planning their weekends and gearing up for personal time
Negative: Time during the workweek is running short, and requested action may be pushed back to the following week, or even forgotten about
Best Practice: Focus leisure and weekend notifications during these key weekend planning days

Friday
Positive: Studies indicate fewer total emails sent compared to the rest of the week, increasing visibility among the myriad of other messages
Negative: Consumers hurry to leave the office early, and may not take time to view non-work related emails
Best Practice: Send emails early in the day to give consumers more time to take action. An unopened email from Friday will sort to the bottom of an inbox on Monday, and is often discarded

Weekends
Positive: People check emails on weekends, too, so weekends may have untapped potential
Negative: A weekend email may seem overly-intrusive to some people
Best Practice: If possible, try to avoid Sundays and focus on Saturdays, which may have a better response rate

And always have an offer in your email, always!
Plus if you do a "Click and Print Coupon" make sure you make the actual print coupon black and white. People are more likely to print a B&W coupon (save on ink!)

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